Payment and privacy
Payment
We accept all the major debit and credit cards including Visa Credit, Visa Debit, Electron, Mastercard, Maestro, Solo and American Express.
Payment will be taken from credit and debit cards within 1 week of the order being received.
If you have any queries about any other payment methods, such as personal cheques or online bank transfers, please email us at sales@thewhitelounge.com or call us on 0121 733 3288.
VAT is included in the prices where applicable.
Transaction security is outsourced to Sage Pay, the largest independent Payment Service Provider in the country. Sage Pay provides secure debit and credit card payment solutions for thousands of online and mail order businesses across the UK and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard and adheres to the most stringent levels of fraud screening. All transaction information passed between The White Lounge and Sage Pay is encrypted using industry standard 128-bit SSL certificates.
Privacy
We are committed to protecting your privacy. The information you supply will be used in accordance with the Data Protection Act 1998 and is only used to process your order and provide good customer service.
The type of information we will collect about you includes your name, address, telephone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We will only send you marketing emails from The White Lounge with your prior consent, and we will not sell or pass your data on to any third parties. We do not send random marketing emails to personal email addresses (spam).
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions about privacy, please email us at sales@thewhitelounge.com or call us on 0121 733 3288.