Delivery and returns

Each item has its own associated delivery time, which is a guideline, and is stated with the description for that item. Delays may occur due to circumstances outside our control such as adverse weather conditions or exceptionally busy periods such as Christmas.

• If you need the item quicker, please contact us and we’ll endeavour to get it for when you need it – email us at sales@thewhitelounge.com or call us on 0121 733 3288.
• As deliveries will be made through various courier companies, specific delivery dates or times cannot be confirmed.
• Deliveries will need to be signed for so we suggest that you provide a delivery address where there is always someone present, such as a work address.
• Our items are sourced from different suppliers and delivered through various couriers so if you have any queries about the status of your order please contact us and we’ll find out for you – email us at sales@thewhitelounge.com or call us on 0121 733 3288.

Each item has its own associated delivery cost, which is stated with the description for that item.

The delivery address doesn’t have to be the same as the billing address.

We currently only deliver within mainland UK, although we may be able to arrange overseas deliveries for individual orders. Please contact us and we’ll try to arrange this for you - email us at sales@thewhitelounge.com or call us on 0121 733 3288.

If the item is damaged when you receive it you must notify us of this by email to sales@thewhitelounge.com as soon as possible and within 7 days of receipt. You will need to describe the damage and we may ask for a photograph of the damage.

• You should check the item has arrived in good condition before you sign for it. If you are unable to do this you should write ‘item unchecked’ on the delivery note. If it has arrived damaged you should write ‘item damaged’ on the delivery note.
• We will offer a replacement where possible or provide a refund if preferred. Refunds will be provided within 30 days of notification.
• You should wrap the item up securely in its original packaging, or package it up to an equivalent standard, and we will arrange for it to be collected.

If you don’t like the item when you receive it, you have 7 days to decide if you would like to keep the item or not.

• Some items, where the product will be made to order, cannot be returned - these items are highlighterd in the relevant product descriptions.
• If you decide to return it, you must notify us in writing by emailing us at sales@thewhitelounge.com (or writing to the address stated in the Contact section) within 7 days from the day after the goods have been received. You must state your name and order number on the email. Goods must be returned within 14 days of notification.
• All returned products must be unused, in original condition and undamaged.
• The item should be wrapped up securely in its original packaging, or in packaging that is to an equivalent standard, and you will need to arrange and pay for a courier to return it to us – we will advise you of the return delivery address. You should retain your proof of postage.
• A full refund for the item, including the original delivery cost, will be supplied within 30 days of notification.

Please note: any prints that have been supplied rolled-up must be stored flat immediately.